Privacy policy

Last Updated: 17 October 2026

Introduction
This Privacy Policy explains how Scoop & Seeds (“we”, “our” or “us”) collects, uses, stores, shares and protects personal information when you visit our website, place an order, contact us or otherwise interact with our services. Where consent is required by applicable law, we will seek your consent before processing personal information for the relevant purpose.

1. About Scoop & Seeds
Scoop & Seeds is a food brand operated as a proprietorship by Pooja Chaudhary, based in Gurugram, Haryana, India. This Policy applies to personal information processed through our website and related customer interactions. It should be read alongside any notices shown at checkout or when you use a particular feature.
Our store is hosted on Shopify, and payments, shipping and analytics are handled by service providers named in this policy.
We are the Data Fiduciary for your personal data under the Digital Personal Data Protection Act, 2023. Please read this policy carefully. By using the website or placing an order, you acknowledge that you have read and understood it.

2. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact information: name, mobile number, email address, billing and shipping address, PIN code and delivery instructions.
Order information: products and quantities purchased, order number, purchase history, delivery status and customer-service records.
Payment-related information: payment status, transaction reference and refund status. Payments may be handled by third-party providers; we do not intend to collect or store full card credentials, UPI PINs or banking passwords on our own systems.
Technical and usage information: IP address, browser and device information, pages viewed, interactions, referring source, cookie identifiers and website error or performance data, where collected by tools enabled on the website.
Communications and preferences: messages sent by email, phone, WhatsApp, social media or forms, along with marketing preferences.
We do not collect or store your card number, CVV, UPI PIN or net banking password. Those details go directly to our payment gateway, which is authorized by the Reserve Bank of India.

3. How We Collect Information. 
We collect information directly when you place an order, submit a form, subscribe to communications, or contact us. Some information may be collected automatically through cookies and similar technologies, depending on the tools enabled. We may also receive relevant information from service providers that help operate the website, process payments, deliver orders or communicate with customers.

4. How We Use Information
We may use personal information to:
Process, confirm, fulfil and deliver orders.
Send order, payment, shipping and tracking updates.
Provide customer support and manage cancellations, returns and refunds.
Maintain business, accounting and transaction records and comply with legal obligations.
Detect fraud, misuse or security incidents.
Operate, maintain and improve our website and services.
Understand website performance and measure marketing campaigns, where relevant tools are enabled and permitted.
Send promotional communications where permitted and, where required, with your consent.
Establish, exercise or defend legal claims where necessary.
We will not use personal information for purposes incompatible with those described here unless permitted by law or supported by any consent required by law.

5. Payments and Checkout
Our website may use third-party shopping, checkout and payment service providers. These providers may process information needed to complete a transaction under their own terms and privacy policies. We may receive payment confirmation, transaction references and payment or refund status to fulfil and support your order. Please do not send us your full card details, UPI PIN or banking password by email or messaging.

6. Marketing Communications
If you choose to subscribe, we may send you promotional offers, new product announcements and nutrition or wellness content by email, SMS or WhatsApp.

You can unsubscribe at any time using the link in any email, by replying STOP, or by writing to us. Even after you unsubscribe, we will still send you messages about orders you have placed, such as dispatch and delivery updates.

7. Shipping and Delivery
We may share information needed to fulfil an order with courier companies, shipping aggregators and delivery partners. This may include your name, phone number, shipping address, PIN code, order reference and delivery instructions. We share information reasonably necessary for shipment, delivery, tracking, customer support and related operational requirements, subject to applicable law.

8. Marketing Communications
Where permitted and, where required, with your consent, we may send product announcements, promotional offers, discounts and brand updates. You can opt out using an unsubscribe link where available or by contacting support@scoopandseeds.com. Opting out of marketing will not prevent essential messages about an existing order, payment, delivery, security matter or customer-service request.

9. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies for essential website functions, remembering preferences, analysing traffic, improving performance and measuring advertising, depending on the tools enabled. Where required by applicable law, non-essential cookies or tracking technologies should be activated only after relevant consent is obtained. You may use cookie controls provided on the website, where available, and your browser settings to manage cookies. Blocking some cookies may affect website functionality. The specific technologies used depend on the services enabled on our website.

10. How We Share Information
We share your personal information only where it is necessary, and only with:
Shopify, which hosts our store and processes orders on our behalf
Payment gateways, to take payment and issue refunds
Courier and logistics partners, who receive your name, address and phone number in order to deliver your parcel
Communication and messaging providers, including WhatsApp, where you contact us there or where we send order updates
Analytics and advertising providers, which help us measure website and campaign performance
Our accountant, auditors and professional advisers, where required
Government authorities, where we are legally obliged to disclose information
Our partners use your information in line with their own privacy policies.
We do not sell your personal information, and we do not rent or trade your phone number or email address to anyone.

11. Third-Party Websites and Services
Our website may link to third-party websites, payment services or social media platforms. Those services are governed by their own terms and privacy policies. We do not control the privacy practices of independent third parties, and encourage you to review their policies before providing information directly to them.

12. Data Retention
We retain personal information for as long as reasonably necessary for order fulfilment, customer support, transaction records, legal and tax obligations, dispute resolution, fraud prevention and security. Retention periods depend on the type of information, purpose of processing and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to lawful retention obligations.

13. Security
We use reasonable technical and organizational safeguards to protect your personal information. The website runs over a secure HTTPS connection, payments are handled by a gateway authorized by the Reserve Bank of India, and access to order data is limited to the people who need it to fulfil your order.
No system can be guaranteed completely secure, and information sent over the internet is never entirely risk-free. If a breach affects your personal data, we will notify you and the Data Protection Board of India as required by law.

14. Your Choices and Privacy Rights
Subject to applicable law, you may be able to request access to personal information, correction of inaccurate information, deletion where applicable, withdrawal of consent for processing based on consent, or raise a grievance about how your information is handled. You may also opt out of promotional communications. To make a request, contact us using Section 17. We may ask for information to verify your identity. Some information may need to be retained to complete an order, meet legal obligations, prevent fraud or resolve a dispute.

15. Children’s Privacy
Our website and online purchasing services are not intended to encourage children to provide personal information independently. Where applicable law requires parental or guardian consent for processing a child’s personal data, we will follow those requirements. If you believe a child has provided personal information in circumstances requiring consent and that consent was not obtained, please contact us so we can review the matter.

16. International Processing
Some technology or service providers may process or store information outside India. Where personal information is transferred or processed across borders, we will take the steps required under applicable Indian law and any other applicable legal requirements. Processing locations may depend on the providers and services used to operate our website.

17. Changes to This Policy
We may update this Policy to reflect changes in our business, website features, service providers or applicable legal requirements. The revised version will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes. We encourage you to review this page periodically.

18. Contact and Grievance Redressal
Grievance Officer
Ms. Pooja Chaudhary
Scoop & Seeds
Email:  support@scoopandseeds.com
Phone / WhatsApp:  +91 93113 67564
Support hours:  Monday to Saturday, 9:00 AM to 6:00 PM IST (except public holidays)
Address:  Scoop & Seeds, Sector 69,
Gurugram 122101, Haryana, India
FSSAI License No.:  20826005008027
UDYAM Registration No.:  UDYAM-HR-05-0206249
Country of Origin:  India

Please provide sufficient details for us to understand your request. We may seek additional information or identity verification where reasonably necessary and will respond within the timelines required by applicable law.