Terms of service

Last Updated: 17 October 2026

These Terms of Service govern access to and use of the Scoop & Seeds website and purchases made through it. Please read them before placing an order. These Terms should be read together with our Privacy Policy, Shipping Policy, Refund & Return Policy and Disclaimer.

1. About Scoop & Seeds
Scoop & Seeds is a proprietorship business operated by Ms. Pooja Chaudhary and engaged in the marketing and sale of food products in India.

2. Business and Contact Information
Brand: Scoop & Seeds 
Proprietor: Ms. Pooja Chaudhary
Business type: Proprietorship
Marketed by: Scoop & Seeds
Address: Scoop and Seeds Sector 69, Gurugram, Haryana 122101, India
FSSAI License No.: 20826005008027
UDYAM Registration No.: UDYAM-HR-05-0206249
Country of origin: India
Email: support@scoopandseeds.com
Phone/WhatsApp: +91 9311367564

3. Acceptance and Website Use
By accessing or using this website, or placing an order, you agree to these Terms and the policies linked above. If you do not agree, please do not use the website or place an order. You must provide accurate and current information when using the website or checking out.

4. Products and Product Information
We make reasonable efforts to keep product descriptions, prices, ingredients, nutritional information and photographs accurate and up to date. Product images may be illustrative, natural ingredients can vary in colour, texture, aroma, taste and appearance, and packaging may change. Always read the ingredient, allergen and nutrition information on the product packaging before consumption. Where website information conflicts with the actual product label, contact us so we can investigate; mandatory consumer rights and applicable food labelling requirements are not excluded by this clause.

5. Food, Nutrition and Allergens
Scoop & Seeds products are food products, not medicines. Website content and nutrition information are for general informational purposes and are not medical advice or a promise to diagnose, treat, cure or prevent any disease. If you have an allergy, food sensitivity, medical condition or special dietary requirement, review the product label and consult an appropriate healthcare professional where necessary. Allergen information must be checked on the specific product label before consumption.

6. Compliance with Applicable Law
Scoop & Seeds intends to operate in accordance with applicable Indian laws and regulations, including, as relevant to its activities, the Food Safety and Standards Act, 2006 and applicable FSSAI regulations, including applicable packaging and labelling requirements; the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020; and applicable data-protection and information-technology laws, including the Digital Personal Data Protection Act, 2023 to the extent applicable and in force. This list is informational, not exhaustive, and does not replace any statutory rights or obligations.

7. Prices, Taxes and Offers
Prices are displayed in Indian Rupees (₹). Product prices, discounts and promotional offers may change. The price and shipping charge displayed at checkout before payment apply to the order being placed. Offers may have specific eligibility conditions, quantities, validity periods or other restrictions, which will be displayed with the offer. If a genuine pricing or listing error is identified, we will contact the customer and explain the available options, including cancellation and refund where applicable.

8. Placing and Accepting Orders
Submitting an order is an offer to purchase the selected products. An order confirmation acknowledges receipt; it does not necessarily mean the order has been dispatched. Orders are subject to product availability, payment confirmation where applicable, serviceability of the delivery PIN code and verification of material errors or suspected fraudulent activity. If we cannot fulfil an order, we will inform the customer and arrange any refund due for payment already collected, subject to applicable law.

9. Payments
Payments are handled through the payment options and third-party payment service providers displayed at checkout. Payment processing may be subject to the provider’s terms and security procedures. Scoop & Seeds does not intend to store full payment-card details on its own systems. If a payment is debited but the order is not confirmed, contact us with the transaction reference so we can investigate.

10. Shipping, Delivery and Risk of Delay
Shipping coverage, processing times, estimated delivery windows, tracking, failed deliveries and shipping charges are explained in our Shipping Policy. Delivery estimates are indicative and may be affected by courier operations or events beyond reasonable control. If a shipment is delayed, lost or marked delivered but not received, contact us so we can review the matter with the courier. Nothing in these Terms removes rights available under applicable law.

11. Cancellations, Returns and Refunds
Order cancellation, returns, replacements and refunds are governed by the Refund & Return Policy published on the website. Food-product hygiene considerations may affect whether a return is appropriate, but requests involving wrong, damaged, defective, unsafe or materially misdescribed products will be reviewed under the applicable policy and law. Any reporting timelines or evidence requests are intended to help us investigate and do not remove non-waivable statutory rights.

12. Intellectual Property
Unless stated otherwise, website text, logos, graphics, photographs, product descriptions, packaging artwork and other content are owned by or used with permission by Scoop & Seeds. You may not reproduce, distribute, modify or commercially use this content without prior written permission, except where permitted by law.

13. Prohibited Activities
Use the website for unlawful, fraudulent or misleading purposes.
Attempt unauthorised access to the website, its systems or another user’s information.
Upload or transmit malware, harmful code or material intended to disrupt the website.
Interfere with website operation, security or other users’ access.
Copy or misuse intellectual property or submit information you are not authorised to share.
We may take reasonable steps to protect the website, customers and business from misuse, subject to applicable law.

14. Third-Party Services and Links
The website may rely on third-party providers for hosting or website functionality, payment processing, shipping, communications, analytics or marketing, where enabled. Third-party services are governed by their own terms and privacy notices. We will not claim that a particular provider or tracking tool is active unless it is actually configured on the website. We are not responsible for independent third-party systems, but this clause does not exclude responsibilities that cannot lawfully be excluded.

15. Website Availability and Security
We aim to keep the website available and accurate, but uninterrupted or error-free operation cannot be guaranteed. Maintenance, updates, network issues or third-party outages may temporarily affect access. Please notify us if you notice a suspected security issue or material error.

16. Limitation of Liability
To the extent permitted by applicable law, Scoop & Seeds is not liable for indirect or consequential losses arising from events beyond its reasonable control or from third-party service interruptions. Nothing in these Terms excludes or restricts liability that cannot legally be excluded, including applicable consumer rights, statutory remedies, or liability for fraud or wilful misconduct. Any limitation must be applied only to the extent permitted by law.

17. Events Beyond Reasonable Control
We may be delayed or prevented from performing an obligation by events beyond reasonable control, such as natural disasters, severe weather, fires, public emergencies, government restrictions, transport disruptions, labour disputes, internet or power failures, or courier network interruptions. We will take reasonable steps to address the impact and communicate material updates where practicable. This clause does not remove statutory customer rights.

18. Privacy
Our collection and use of personal information are described in the Privacy Policy. Please review that policy for information about order data, communications, cookies or similar technologies, third-party service providers and available privacy choices.

19. Changes to These Terms
We may update these Terms from time to time. The latest version and its update date will be posted on this page. Changes apply from publication unless applicable law requires otherwise. Orders already accepted will be handled in accordance with the terms and legal requirements applicable to those orders.

20. Governing Law and Disputes
These Terms are governed by the laws of India. Subject to applicable consumer-protection laws and the jurisdiction of any forum that cannot lawfully be excluded, courts of competent jurisdiction in Gurugram, Haryana may hear disputes relating to these Terms.

21. Contact and Grievances
For questions, complaints or support, contact:
Scoop & Seeds
Email: support@scoopandseeds.com 
Phone/WhatsApp: +91 9311367564
Address: Scoop and Seeds, Sector 69, Gurugram, Haryana 122101, India
Customer support hours listed on the website should be followed if published.
Website implementation note: Before publishing, verify that the listed business details and FSSAI/UDYAM information are correct; link the current Privacy, Shipping, Refund & Return and Disclaimer pages; and ensure the terms match actual checkout, payment, COD, shipping and tracking practices. This draft is not a substitute for a legal professional’s review of the live website and current applicable law.