Shipping policy
Last Updated: 17 October 2026
This Shipping Policy explains how orders placed through the Scoop & Seeds website are processed, dispatched and delivered. It should be read together with our Refund & Return Policy and Terms & Conditions.
1. Shipping Coverage
Scoop & Seeds currently ships within India to serviceable PIN codes. Availability depends on courier coverage and local delivery conditions. If a PIN code is not serviceable, the order may not be accepted or may need to be cancelled and refunded if payment has already been collected. We do not currently ship outside India.
We ship from Gurugram, Haryana.
2. Order Processing and Dispatch
Orders are generally processed within 1–2 business days after successful payment confirmation or order confirmation for Cash on Delivery (COD) orders, where COD is offered.
Orders placed on Sundays or public holidays may be processed on the next business day.
Dispatch timelines are estimates and may vary during sales, high order volumes, stock checks or operational disruptions.
An order confirmation does not itself mean that the parcel has been dispatched. Dispatch confirmation and tracking details will be shared when available.
3. Estimated Delivery Timelines
Once your order has been dispatched, expected delivery is:
Metro cities: approximately 2–5 business days after dispatch.
Tier II and Tier III cities: approximately 3–7 business days after dispatch.
Remote locations: approximately 5–10 business days after dispatch.
These are indicative estimates, not guaranteed delivery dates. Actual delivery may vary because of the destination, courier network, weather, public holidays, service disruptions or other circumstances beyond our reasonable control. If checkout or a specific order confirmation displays a different estimate, refer to the estimate shown for that order.
4. Shipping Charges and Free-Shipping Offers
Any shipping fee applicable to an order will be shown at checkout before the customer completes payment. Free-shipping offers, minimum order values and other shipping promotions apply only according to the conditions displayed on the website at the time of purchase. The checkout total is the amount payable for that order.
5. Tracking and Delivery Updates
Tracking details will be shared through email, SMS, WhatsApp or another available communication channel when provided by the courier partner. Tracking updates may take time to appear after dispatch. Customers should use the tracking link or contact us if the tracking status appears stuck for an unusually long period.
6. Customer Address and Contact Details
Customers are responsible for entering a complete and accurate name, mobile number, email address, delivery address and PIN code. If an address or contact detail needs correction, contact us as soon as possible. Changes cannot be guaranteed after the order has been processed or handed to the courier. Delays or failed delivery attempts caused by incorrect or incomplete details, or the customer being unavailable, may require re-delivery or return-to-origin handling.
7. Delivery Attempts, Failed Delivery and Return to Origin
Courier partners may make delivery attempts and may contact the customer to coordinate delivery. Please respond to courier calls and messages. If delivery fails because the customer is unavailable, the address is incorrect, the customer refuses the parcel, or the parcel is not collected where collection is required, the shipment may be returned to us. Any reshipment, cancellation or refund will be handled in accordance with the circumstances and our Refund & Return Policy and applicable law. We will communicate any additional shipping charge before arranging a reshipment, where applicable.
8. Delayed, Lost or Stuck Shipments
If a shipment is delayed beyond the expected delivery window, or tracking shows no meaningful update for an extended period, contact us with your order number. We will check the available tracking information and raise the matter with the courier partner where appropriate. If the courier confirms that a parcel is lost or the shipment cannot reasonably be completed, we will work with the customer to resolve the order, which may include reshipment or refund as appropriate under our Refund & Return Policy and applicable law.
9. Tracking Shows “Delivered” but Parcel Not Received
If tracking shows “delivered” but you have not received the parcel, please check with household members, reception/security or neighbours and review any delivery message from the courier. Contact us promptly with your order number so we can request delivery confirmation from the courier partner. We will review the available information and help resolve the issue. A tracking status alone will not prevent us from reviewing a genuine non-delivery complaint.
10. Damaged, Tampered or Incorrect Deliveries
If the parcel arrives visibly damaged, opened, tampered with, or contains the wrong product, please take clear photographs of the outer package, shipping label and product, retain the packaging, and contact us within 48 hours of delivery at the details below. Please do not discard the packaging while the issue is being reviewed. We may request order details or additional evidence to help verify the issue. The request will be assessed under our Refund & Return Policy and applicable law; the 48-hour request is intended to help us investigate promptly and does not limit any non-waivable rights under applicable law.
11. Cash on Delivery (COD)
COD is available only where the option is displayed at checkout and the destination is serviceable. Customers selecting COD should keep the payable amount ready and provide a reachable mobile number. COD availability may vary by PIN code, courier partner, order value and operational conditions. If COD is unavailable for an order, the available payment options will be shown at checkout.
12. Delays Beyond Our Reasonable Control
We are not responsible for delays caused by events beyond our reasonable control, including natural disasters, floods, fires, government or local restrictions, transport disruptions, strikes, public health emergencies, or failures of courier and payment networks. Where such a delay occurs, we will keep you informed and do what we reasonably can to get your order to you.
This clause does not remove any rights or remedies that customers have under applicable law.
13. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our courier partners, charges or operations. The revised version will be published on this page with a new "Last updated" date.
14. Contact Us
For any question about an order, a delivery or this policy:Scoop & Seeds
Email: support@scoopandseeds.com
Phone/WhatsApp: +91 9311367564
Support hours: Monday to Saturday, 9:00 AM to 6:00 PM IST (except public holidays)
Address: Scoop and Seeds, Sector 69, Gurugram, Haryana 122101, India
Important implementation note for the website team: publish this policy only after confirming that checkout shipping fees/free-shipping thresholds, COD availability, courier tracking notifications and delivery estimates match the live website and fulfilment process. Keep the Refund & Return Policy consistent with the delayed/lost shipment, failed-delivery and damaged-delivery clauses above.